Shipping Policy

GLORY OF SEOUL

Operated by GLORYOFSEOUL USA INC

At GLORY OF SEOUL, we are committed to delivering authentic Korean beauty products to customers around the world through reliable international shipping services.

Please review our shipping information before placing your order.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–5 business days after payment confirmation.

Business days exclude weekends and public holidays.

Processing times may be longer during peak shopping periods, promotional events, or unexpected operational disruptions.

If an item becomes unavailable after your order is placed, we will contact you to discuss the available options, including a refund for the unavailable item.

2. International Shipping

We ship internationally from South Korea using logistics partners such as YunExpress, EMS, and other available carriers.

Shipping availability depends on the destination country, product restrictions, and carrier coverage.

We currently ship only to destinations available at checkout.

Available shipping methods and charges are displayed during checkout based on the customer's delivery address and order details.

3. Estimated Delivery Times

Estimated delivery times vary depending on the destination, selected carrier, customs processing, and local delivery conditions.

International orders generally take approximately 7–20 business days after dispatch, depending on the destination.

These are estimates, not guaranteed delivery dates.

Additional delays may occur due to customs inspections, weather conditions, peak shipping seasons, local holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Where more specific delivery estimates are provided at checkout, those estimates should be used for the applicable shipping method.

4. Shipping Fees

Shipping fees depend on the destination country, package weight, shipping method, and order value.

The applicable shipping charge will be displayed at checkout before payment.

Any free-shipping promotions or minimum purchase requirements will be clearly indicated where available.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

The treatment of these charges depends on the destination, the shipping arrangement, and applicable laws.

Where import duties or taxes are not included in the checkout total, customers may be required to pay them upon import or delivery.

Where GLORY OF SEOUL collects applicable taxes or import charges at checkout, we will disclose those charges as part of the order total.

Customers are encouraged to review the relevant import regulations before ordering.

Nothing in this section limits any mandatory consumer rights or obligations under applicable law.

6. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking number to monitor your shipment through the designated carrier.

Please note that tracking updates may take time to appear after dispatch, particularly for international shipments.

7. Shipping Delays

While we aim to deliver orders within the estimated timeframe, international deliveries may occasionally be delayed.

If your order experiences a significant delay, please contact us at contact@gloryofseoul.co.kr.

We will assist with tracking, carrier inquiries, and available resolutions.

If delivery cannot be completed, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

8. Lost, Damaged, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing a product, please contact us as soon as possible.

For faster assistance, we recommend reporting any issue within 7 days of delivery, where reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the affected product and packaging, if available.

We will investigate the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy required by applicable law.

The recommended 7-day reporting period does not limit your statutory consumer rights.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to assist with corrections before dispatch, where operationally possible.

Address changes may not be possible after shipment.

Additional shipping costs resulting from an incorrect address may apply where permitted by law and where the customer is responsible for the error.

10. Gifts and Third-Party Deliveries

You may place an order and provide the recipient's address as the shipping destination, provided the destination is supported at checkout.

Please ensure that the recipient's delivery details are accurate.

Any applicable import requirements or delivery restrictions will continue to apply.

11. Returns and Refunds

For information about returns, refunds, and cancellations, please review our Return & Refund Policy:

https://gloryofseoul.com/policies/refund-policy

12. Contact Information

If you have questions regarding shipping, tracking, or delivery, please contact:

Trade Name: GLORY OF SEOUL

Legal Entity: GLORYOFSEOUL USA INC

Customer Support Email: contact@gloryofseoul.co.kr

Customer Service Phone (Korea): +82-10-6206-2977

Registered Office: 16192 Coastal Highway, Lewes, Delaware 19958, United States

Delaware File Number: 10475570

Website: https://gloryofseoul.com

Our registered office is provided for business identification purposes and is not a designated return shipping address.